Return Policy

Item Not Received

If in the unlikely event that you do not receive your item in the time stated please do contact us, We deal with all enquiries quickly and efficiently to offer you the best service possible We like to pride ourselves with a high quality of customer care and to provide the best products.

Cancellation Policy

Highland Foods will happily cancel any order and refund the purchase amount up to the point your product is picked ready for dispatch.  NOTE: Any product that has been specially ordered cannot be canceled at any point.
 

Return / Refund Policy

For perishable products Highland Foods are unable to offer a refund or exchange once your order has been dispatched.

For special order items Highland Foods are unable to offer a refund or exchange once your order has been placed.
 

In the event that the product is not as described at the point of ordering and notification is received with in 5 working days of delivery, Highland Foods will offer an exchange of the item if returned in the original packaging. If this is not possible please telephone 0208 346 1055 for assistance. It is the customers responsibility to clarify any additional specification required outside of the information published on the Highland Foods websites.

Returns
 

Mail the merchandise back to the following address:

Highland Foods, 14 Bittacy Hill, Mill Hill, London, NW7 1LB

Please address it to the "Attention of the Returns Department" as this will expedite your return process. We recommend you send the package via an next day insured parcel post.